Shipping Policy

This Shipping Policy describes how orders are processed, shipped, and delivered when you make a purchase from iPureHear.com (“the Site”, “we”, “us”, or “our”), operated by Theranova LLC.

Processing & Handling Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, including a tracking number to monitor your delivery.

During periods of high demand or holidays, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Times

We currently offer insured shipping on all orders at no extra cost.
As a growing, family-run business, we’re still improving our logistics network. For now, our standard shipping times range from 10 to 15 business days, depending on your location and local customs.

We are actively working toward offering 3–5 day express shipping in the near future.

Shipping Locations

  • Primary Fulfillment Center: Shenzhen, China – where all new hearing aids are manufactured and shipped directly.

  • Replacement & Accessory Orders: Phoenix, Arizona – where smaller replacement or warranty items are processed.

This hybrid model allows us to ensure product quality while maintaining affordability for our customers.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to become active.

If you haven’t received your tracking details within 5 business days of placing your order, please contact us at support@ipurehear.com.

Shipping Carriers

We work with trusted global carriers such as USPS, UPS, and OnTrac to ensure reliable delivery.
In some cases, local postal services may be used for final delivery in your region.

Shipping Insurance

Every order includes free shipping insurance, which covers damage or loss during transit.
If your order is lost or damaged, please contact us within 30 days of the expected delivery date. We will issue a free replacement immediately.

Incorrect Address or Delivery Issues

Please make sure your shipping address is complete and accurate at checkout.
If a package is undeliverable due to an incorrect or incomplete address, refused delivery, or failure to collect, we will not issue a refund.
However, we may offer a free replacement at our discretion once the issue is confirmed.

If the delivery failure is due to our error or the carrier’s mishandling, we will issue either a full refund or a replacement shipment.

Restocking Fee

A $50 restocking fee may apply to returned orders that result from customer-related issues such as:

  • Incorrect shipping address

  • Uncollected or refused deliveries

  • Customer-requested returns after dispatch

Customs, Duties & Taxes

Your order may be subject to import duties or taxes (including VAT) once it reaches your destination country.
These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

iPureHear.com is not responsible for delays caused by customs clearance or local import regulations.

Lost or Stolen Packages

We are not liable for packages marked as “delivered” by the carrier.
If your tracking shows “delivered” but you haven’t received your order, please check with your local post office or neighbors first.
If still unresolved, contact us at support@ipurehear.com and we’ll do our best to assist.

Policy Updates

We may update this Shipping Policy periodically to reflect operational changes or new carrier partnerships.
The updated policy will always be posted on this page.

Contact Us

If you have any questions or concerns about your order or delivery, please contact us at:

Theranova LLC
30 N Gould St Ste R
Sheridan, WY 82801, United States
📧 support@ipurehear.com
🌐 https://ipurehear.com